Carter Universal Terms and Conditions

The use of this internet site is subject to these Terms and Conditions of Use. Some uses of this site, including the purchase of products or services through this Internet site may be subject to additional terms displayed on the relevant pages of this Internet site. Carter Universal makes no representations or warranties in relation to this Internet site, including without limitation:

as to the accuracy or completeness of the information on this Internet site; or
that this Internet site will be continuously available or free from any delay in operation or transmission, virus, communications failure, Internet access difficulties or malfunction in hardware or software; or
that Carter Universal endorses any Internet site linked to this Internet site or any third party products or services referred to on this Internet site.

Carter Universal is not liable for any loss or damage, howsoever caused (including but not limited to, by the negligence of Carter Universal incurred in connection with this Internet site, including but not limited to, as a result of reliance placed upon the information on this Internet site.

If you provide Carter Universal with information (such as text, photos or images) when using this site you warrant that you are entitled to provide and license the information and you license Carter Universal to use, reproduce, modify and publish the information.

Disclaimer

Carter Universal has endeavoured to ensure the information provided on this website is correct and current as at the date it was published.

Users must note that:

the information is general and not specifically provided for individual users
the information is not given by way of advice;
We do not guarantee, undertake or warrant the accuracy, completeness or up-to-date nature of the information;
We accept no responsibility or loss resulting from accessing the information in the website; and
We have no control over external Internet sites or the contents thereof.

The Information On This Site Is Subject To Change Without Notice.

Prices

Price and availability of goods are subject to change without notice.

Returns Policy

Customer Satisfaction

At Carter Universal we stand by the quality of our products. Our shipments are carefully inspected before dispatch and we offer a full guarantee on all items purchased.

Event Registration Cancellation Policy

Refunds, less a 25% administrative charge, will be issued upon request if received more than 7 days prior to the event. Registrations are non-transferable to another seminar but may be transferred to another person for the same event. Carter Universal reserves the right to adjust event dates, times, speakers and/or locations.

Money Back Guarantee

Carter Universal gives a 100% money back guarantee on all its events. If you have attended an event for its entirety, simply return the materials we have given you. However, accommodation and food costs incurred by Carter Universal on your behalf are non refundable.

Unfulfilled Product Orders

Under normal circumstances products ordered will be shipped within 24 hours of receipt of order. However, with orders that cannot be fulfilled the customer will be notified accordingly and advised as to when the order can be completed subject to the availability of the product/s purchased. Alternatively a full refund will be available if requested.

If you wish to query a delivery please email us using our Contact Us form.

Product Returns and Exchanges

Damaged or faulty product should be returned within 7 days of receipt of the goods. Once the goods have been returned an inspection of same will be undertaken and where appropriate an exchange or refund will be made by arrangement with customer. However, we always advise that customers choose their purchases carefully before buying because if such goods are delivered in good condition and order, then returns cannot be accepted on the basis of not liking the product.

This return policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via registered post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. The Carter Universal will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Important

Shipping costs are only refundable where the entire order purchased is damaged or faulty and the customer requires a full refund. Damaged or faulty goods which comprise only part of the whole order will be refunded to the value of those goods and exchange or replacement items will be forwarded to the customer at our expense.

Please also note that our ordering system is integrated with the Australia Post and Federal Express. Therefore please make sure you address your order correctly as parcels that are incorrectly addressed will automatically be returned to Carter Universal. As a result additional shipping and handling fees will be incurred in sending the goods to the corrected address.

Information for Users with Disabilities

Documents on our website are presented in many formats. These formats are generally accessible to users using screen reading software. Some files are posted as Adobe Acrobat PDF (Portable Document Format) files. If you have any difficulty viewing any page with adaptive technology, please contact us on phone number +61 2 4362 1622.

We welcome your input and suggestions for improving access to our Web content.

Copyright Notice

The website asserts copyright and all other intellectual property rights in this website. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from Carter Universal.

Requests and enquiries concerning reproduction and rights should be addressed in writing to:

Carter Universal
PO Box 3030
Erina NSW Australia 2250

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